Writing

Notes about systems and operations.

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Published articles

  1. Article

    How to Add Human Approval to an AI Operating System

    A practical method for deciding where an AI system must stop, what evidence it should prepare, and what it can do after approval.
  2. Article

    Why CRM Enrichment and Routing Should Be One System

    A practical explanation of why revenue teams should connect record correction, enrichment, qualification, routing, and measurement.